Frequently Asked Questions

How is the cooking class conducted ? / How can I connect to the class?

Your cooking class will take place over Zoom (or similar, such as WhatsApp, Messenger or Microsoft Teams). You will have a real-time video and sound connection with your teacher, allowing you to cook together, receive instruction, and ask for help and advice as you prepare your food.

What equipment do I need to take part in an online cooking class?

You will need to make sure you have all the ingredients and cooking utensils required for the cooking class. These are provided before and after you book the class. You will also need either a smartphone, laptop or PC (with webcam) so that you can interact with your teacher in real time over Zoom (or similar, such as WhatsApp, Messenger or Microsoft Teams). You will also need a good internet connection to ensure optimal sound and video quality. We recommend you make a test call prior to the class to see if your connection is good enough.

Will I get the recipe?

After the cooking class is over, the cook will be happy to share the recipe with you, as a reminder of all the steps you have learnt during the class.

Can I ask questions during the cooking class?

Yes. The cook is dedicated to helping you make the most of your time on the cooking class. Feel free to ask questions and seek advice at all stages. The more interactive you are with the teacher, the more they will enjoy it too!

What do I do if I need to cancel my cooking class?

If you need to cancel your class, first of all, please message your teacher. Then, send an email to outlining your reasons for cancelling. Depending on how long in advance you cancel, you will either receive a full refund or a partial refund. If you cancel less than 24 hours before the class, you will not receive a refund. Full information about the cancellation and refund process can be found on the terms and conditions page (link)

What happens if my teacher cancels the class?

If the teacher cancels the class, you will receive a full refund.